Refund & Return Policy – KRed Cards LLC

Refund & Return Policy – KRed Cards LLC (TikTok Shop & E-Commerce Compliant)

Effective Date: 2026

KRed Cards LLC is committed to providing a transparent and compliant experience across our website and platforms, including TikTok Shop. Due to the nature of live card breaking and collectible products, the following policy applies:

Final Sale Policy
All sales are final. This includes:
- Live break spots (team, player, or random assignments)
- Sealed sports card products
- Any products sold via TikTok Shop or our website

Orders cannot be canceled, refunded, or exchanged once payment is completed.

Nature of Break Products
Break spots are considered participation in a live service event and a collectible purchase.
- Customers receive all cards associated with their purchased team or slot
- Specific outcomes (including players, autographs, or rare cards) are not guaranteed
- Product contents are determined solely by the manufacturer

Refunds will not be issued based on dissatisfaction with break results.

TikTok Shop Order Compliance
In accordance with TikTok Shop policies:
- Orders are considered fulfilled once the break has been completed and items have been prepared for shipment
- Customers agree to the terms of the break at the time of purchase
- Chargebacks or disputes related to product outcomes (e.g., not receiving a desired card) may be denied as the service has been rendered as described

Eligible Refund Exceptions (Limited Cases Only)
Refunds or replacements may be reviewed only under the following conditions:
- Order was successfully placed but no break spot or product was provided
- Item was not shipped within a reasonable processing timeframe
- Incorrect item was received

All requests must be submitted within 7 days of delivery or expected delivery date.

Shipping & Delivery
- Orders are shipped to the address provided at checkout
- KRed Cards LLC is not responsible for delays caused by shipping carriers
- Once marked as delivered by the carrier, the order is considered complete

If a package is lost or delayed, customers should first contact the carrier. We will assist when possible.

Damaged or Missing Items
If your order arrives with shipping-related damage or missing items:
- You must contact us within 7 days of delivery
- Photo or video evidence may be required
- All claims are reviewed on a case-by-case basis

Note: Manufacturer defects (print lines, surface issues, centering, etc.) are not eligible for refunds.

Abuse, Fraud & Disputes
We reserve the right to deny refunds or future service in cases involving:
- Abuse of refund or dispute systems
- Attempted chargeback fraud
- Violation of our Terms of Service

All transactions and live breaks are recorded for verification and dispute resolution purposes.